Shifting Focus: The Changing Healthcare Landscape and the Need for Client Orientation

For decades, healthcare has been organized around providers, with patients expected to seek out care. Traditionally, medical professionals established themselves as the ultimate authority, and hospitals became trusted centers for care. Patients in need of relief from pain and illness would flock to these providers, often waiting in long lines for treatment. If services were […]

The Role of a Responsive Healthcare Approach in Addressing System Fragmentation

Kenya’s healthcare system is highly fragmented, posing significant challenges for both patients and healthcare providers. Patients frequently face disjointed services that lack continuity and person-centered care, while providers struggle to build an integrated value chain, limiting their ability to effectively meet patient needs and grow their practices. The impacts of fragmentation are clear: it undermines […]